fs777 Privacy Policy

fs777 is the data controller responsible for personal data collected and processed in connection with your use of the platform. As a data controller, fs777 determines the purposes and means by which your personal information is processed, and bears responsibility for ensuring that all processing activities comply with the data protection obligations applicable under our international gaming framework.

We take our obligations as data controller seriously. fs777 is operated by a professional team with dedicated compliance oversight, and our data handling practices are reviewed regularly to ensure they remain current, proportionate, and fit for purpose. Players from Karachi, Lahore, Islamabad, Faisalabad, and all other parts of Pakistan can be confident that their personal information is handled with the same standard of care regardless of their location.

For all data protection queries, the primary point of contact is our Privacy Team, reachable at [email protected]. Enquiries will be acknowledged within 3 business days and substantively responded to within the timeframes set out in Section 14 of this Policy.

fs777 collects personal data through a variety of means — directly from you at registration, during Account use, through automated technical systems, and occasionally from third-party verification providers. The categories of personal data we process are set out below:

• Full legal name as it appears on your government-issued identification
• Date of birth (used for mandatory 21+ age verification)
• Residential address, including city (Karachi, Lahore, Islamabad, etc.) and postal code
• National Identity Card (CNIC) number or passport number, where submitted for KYC
• Username and Account credentials (password stored in hashed, non-recoverable form)
• Mobile phone number — including JazzCash and EasyPaisa registered numbers
• Email address

• Payment method details — JazzCash wallet number, EasyPaisa account, HBL/UBL/Meezan Bank account reference, or USDT TRC20 wallet address
• Deposit history, withdrawal requests, and transaction timestamps
• Account balance, bonus credits, and wagering history

• IP address and approximate geolocation at login and during session
• Device type, operating system, browser type and version
• Session timestamps, duration, and activity logs
• Pages visited, games played, bets placed, and feature interactions
• Cookies and similar tracking technologies (see Section 8)

• Content of live chat sessions, email correspondence, and support ticket submissions with the fs777 team
• Responses to surveys, promotions, and feedback forms (where voluntarily submitted)

fs777 processes your personal data only for legitimate, specified purposes. We do not sell your data. We do not use it for purposes beyond those identified at the time of collection. The primary uses of personal data at fs777 are:

fs777 processes your personal data on one or more of the following lawful bases, depending on the specific purpose of processing:

• Contractual Necessity: Processing required to perform the contract between you and fs777 — including Account operation, game fulfilment, and payment processing — is conducted on the basis of contractual necessity. Without this processing, fs777 cannot provide its services to you.
• Legal Obligation: Age verification, KYC, anti-money-laundering checks, and retention of transaction records are conducted to fulfil binding legal and regulatory obligations applicable to fs777 under its international gaming licence.
• Legitimate Interests: Fraud prevention, platform security monitoring, abuse detection, and aggregate analytics are conducted on the basis of fs777's legitimate interests in operating a secure, fair, and compliant gaming platform. These interests are balanced against your rights and do not override them.
• Consent: Marketing communications and non-essential cookies are processed only on the basis of your freely given, specific, and informed consent. You may withdraw consent for marketing communications at any time by contacting the support team, and you may manage cookie preferences through the Platform's cookie settings.

fs777 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Personal data is shared externally only in the following specific and limited circumstances:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 network operators receive transaction data necessary to process your deposits and withdrawals. These providers have their own privacy policies and data protection obligations.
• Identity Verification Providers: Where KYC verification is conducted through a third-party identity verification service, the minimum necessary personal data (name, date of birth, document image) is transmitted securely to that provider solely for verification purposes.
• Game Software Providers: Third-party casino game providers may receive a session token and Account identifier to initialise game sessions. These providers do not receive your full personal profile.
• Fraud Prevention Services: Aggregate session and transaction signals may be shared with anti-fraud service providers in anonymised or pseudonymised form for pattern analysis.
• Legal Authorities: fs777 will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by a binding legal order, subpoena, or regulatory direction — and only to the extent required by that order.
• Business Transfers: In the event of a merger, acquisition, or sale of assets involving fs777, player data may be transferred to the acquiring entity, which will be bound by this Privacy Policy or a policy of at least equivalent protection.

As an internationally licensed gaming platform, fs777 may store and process your personal data on servers located outside of Pakistan. Where such international transfers occur, fs777 ensures that appropriate safeguards are in place to protect your data, including:

• Contractual data protection clauses between fs777 and the relevant data processor, requiring equivalent standards of data protection to those applied within Pakistan.
• Technical security measures — including encryption in transit and at rest — applied to all data regardless of where it is stored or processed.
• Access controls limiting the ability of any personnel to access personal data to only those with a documented need for such access.

By using fs777, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Pakistan for the purposes described in this Policy, subject to the safeguards detailed above.

fs777 retains personal data for no longer than is necessary for the purpose for which it was collected, subject to the following standard retention periods:

• Account & Identity Data: Retained for the duration of the Account and for a minimum of 5 years following Account closure, to meet anti-money-laundering, KYC, and gaming licence obligations.
• Transaction & Payment Records: Retained for a minimum of 5 years from the date of each transaction, in accordance with financial record-keeping requirements.
• Betting & Game History: Retained for a minimum of 3 years from the date of each recorded event.
• Support Communications: Retained for 2 years from the closure of each support ticket, to facilitate complaint resolution and quality assurance.
• Marketing Consent Records: Retained for the duration of the marketing relationship and for 2 years following withdrawal of consent, as evidence of consent and withdrawal.
• Technical & Log Data: Retained for up to 12 months from creation, unless required for longer for ongoing fraud investigation or legal proceedings.

On expiry of the applicable retention period, data is securely deleted or anonymised such that it can no longer be linked to any identifiable individual.

fs777 uses cookies and similar technologies on the Platform to provide core functionality, improve performance, and — where consent is given — to personalise your experience. The types of cookies used by fs777 are:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in, load-balancing cookies, and security tokens. These cookies cannot be disabled without breaking core Platform functionality.
• Performance Cookies: Collect anonymised data on how players interact with the Platform — which games are most accessed, which pages see the most exits, load time metrics. This data informs Platform improvements. These are enabled by default but may be disabled in cookie settings.
• Functionality Cookies: Remember your preferences — such as language settings and previously accessed game categories — to personalise your experience between sessions.
• Marketing Cookies: Track your activity across the Platform to enable personalised promotional offers. These are only activated with your explicit consent and may be disabled at any time.

Cookie consent preferences can be managed through the cookie settings panel accessible from the Platform footer. Withdrawing consent for non-essential cookies does not affect your ability to access and use core Platform features.

Financial transactions on fs777 — including deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 — are processed through encrypted payment channels using 256-bit SSL encryption. The following security measures apply specifically to payment data:

• fs777 does not store full bank account numbers, payment card details, or mobile wallet PINs on its own servers. Payment data is tokenised through the relevant payment gateway.
• All payment transactions are monitored in real time for suspicious activity — including anomalous withdrawal requests, duplicate account funding, and velocity-based fraud signals.
• Withdrawal requests above PKR 100,000 within a 30-day period are subject to enhanced due diligence before processing.
• Players are strongly encouraged to enable two-factor authentication on their fs777 Account to protect against unauthorised access and associated financial risk.
• fs777 will never ask for your full payment credentials — including JazzCash PIN, EasyPaisa OTP, or bank login details — through any communication channel including live chat, email, or SMS. Any communication claiming to be from fs777 and requesting such information should be treated as fraudulent and reported immediately.

As a data subject, you hold the following rights in relation to your personal data processed by fs777. These rights may be exercised at any time by contacting the Privacy Team at [email protected]:

• Right of Access: You may request a copy of the personal data fs777 holds about you, along with information on how it is being used. Requests will be fulfilled within 30 days.
• Right to Rectification: Where your personal data is inaccurate or incomplete, you may request that it be corrected. Corrections will be processed within 5 business days of verification.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where consent has been withdrawn, or where processing is unlawful. Note that this right is subject to fs777's legal obligations to retain data for defined minimum periods (see Section 7).
• Right to Restriction: You may request that processing of your data be restricted — for example, while a rectification request is being assessed — rather than deleted outright.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request a structured, machine-readable copy of your personal data for transfer to another service.
• Right to Object: You may object to processing of your data on the basis of legitimate interests, including profiling for marketing purposes. Objection to marketing processing will be honoured immediately.
• Right to Withdraw Consent: Where processing is based on consent — such as marketing communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

fs777 strictly prohibits access to or use of the Platform by any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If fs777 becomes aware that an Account has been registered by a person under 21, the Account will be immediately closed, all personal data associated with it will be deleted (subject to any mandatory retention obligations), and any deposits, bonuses, and winnings will be permanently forfeited.

Parents and guardians are encouraged to use device-level parental controls and internet filtering tools to prevent underage access to online gaming platforms. If you believe a minor in your household has registered an Account on fs777, please contact us immediately at [email protected] and the matter will be treated as a priority.

The fs777 Platform integrates third-party services for the delivery of casino game content, payment processing, customer support tooling, and fraud prevention. While fs777 selects and vets all third-party providers, we are not responsible for the privacy practices of those providers in respect of their own platforms, websites, or services.

Players should be aware that certain third-party game providers may set their own functional cookies within the game interface window. These are governed by the game provider's own privacy policy, not this Policy. Where possible, information on which game provider operates each title is available within the game's information panel on the Platform.

fs777 does not include outbound links to external websites on the Platform other than those required for payment processing and responsible gaming resources within the fs777 ecosystem.

fs777 reserves the right to amend this Privacy Policy at any time. Material changes — those that significantly alter how your data is collected, used, or shared — will be communicated through a prominent notification on the Platform, with a minimum of 14 days' notice before the changes take effect.

For minor, non-material changes — such as typographical corrections or clarifications that do not alter the substance of the Policy — the updated Policy will be published with a revised Effective Date, without prior individual notification.

Continued use of the fs777 Platform following the Effective Date of any updated Policy constitutes your acceptance of the changes. If you do not agree with an updated Policy, you must close your Account before the Effective Date of the changes.

For all privacy-related enquiries, requests to exercise your data rights, or complaints regarding how fs777 has handled your personal data, please contact our Privacy Team:

• Email: [email protected] — mark the subject line with "Privacy Query" for priority routing.
• Live Chat: Available 24/7 via your logged-in fs777 Account. For sensitive privacy queries, email is recommended to create a documented paper trail.
• Response Times: Acknowledgement within 3 business days; substantive response within 30 calendar days for data subject rights requests; within 10 business days for general privacy queries.

Where you believe your data rights have been violated and are not satisfied with the response from fs777's Privacy Team, you may escalate your complaint to the relevant supervisory authority or data protection regulator in the jurisdiction where fs777 holds its international gaming licence. Details of the relevant supervisory authority are available upon written request to the Privacy Team.